Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for their household that includes any information they want 911 to have in the event of an emergency. Then, when anyone in that household dials 911 from a phone associated with their Safety Profile, their profile is immediately displayed to the 911 call taker providing additional information that can be used to facilitate the proper response to the proper location.At a time when seconds count, being able to provide 911 with all details that could impact response the second an emergency call is placed could be the difference between life and death.

Smart911 allows citizens to provide the additional details that 911 call takers may need in order to assist them during an emergency. When you dial 911 today the information received by the 911 call center can be limited based on the type of phone you are calling on. With Smart911, anytime you make an emergency call from a phone registered with your Safety Profile, the 911 systems recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.

At a time when you may be panicked, or unable to communicate, or it could be unsafe to communicate, Smart911 ensures that the details you would need to tell 911 are immediately available in the event you cannot verbally provide them. Smart911 is free, private and secure. Please review our Privacy Policy for further information.

UNC-Chapel Hill is the first university in the state, and one of a few nationwide, to offer Smart911, and we are part of the larger nation-wide Smart911 system. This is a joint program between Student Affairs and UNC Police.